Legal & Policies

Last updated — 16 June 2026

Guidelines

These guidelines describe how we work together and the responsible use of any infrastructure, environments, or systems we build, deploy, or operate on your behalf.

How we engage

• Every engagement is defined by a written proposal, statement of work, or agreement that sets scope, deliverables, and timelines.
• We work transparently — you retain ownership of your data, accounts, and infrastructure.
• Changes to scope are agreed in writing before work proceeds.

Acceptable use

When using our website, services, or any infrastructure we manage, you agree not to:

• Use the services for unlawful, fraudulent, or malicious purposes.
• Attempt to gain unauthorized access to systems, data, or networks.
• Distribute malware, run denial-of-service activity, or compromise security controls.
• Infringe intellectual property or violate the rights of others.

Security & access

• You are responsible for safeguarding credentials and access you provide or control.
• Notify us promptly of any suspected security incident or unauthorized access.
• We apply least-privilege access and remove access on completion of an engagement.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have.

Information we collect

• Information you provide — name, email, company, and project details submitted through our contact form or during an engagement.
• Technical data — basic analytics, device and browser information, and server logs collected when you visit our website.
• Operational data — configuration and access information necessary to deliver services you request.

How we use information

• To respond to enquiries and deliver the services you request.
• To communicate about projects, support, and operational matters.
• To improve our website, services, and security.
• To comply with legal and contractual obligations.

Sharing & disclosure

We do not sell, rent, or trade your personal data. We may share information with trusted sub-processors and cloud providers (such as AWS, Azure, Google Cloud, or DigitalOcean) strictly as needed to deliver services, and with authorities where required by law.

Data security

• Encryption in transit and at rest where applicable.
• Access control, monitoring, and audit logging.
• Regular backups and tested recovery procedures.

Data retention & your rights

We retain personal data only as long as necessary for the purposes described or as required by law. You may request access to, correction of, or deletion of your personal data by contacting info@lancharge.com.

Cookies

Our website may use essential and analytics cookies to understand usage and improve experience. You can control cookies through your browser settings.

Terms & Conditions

By accessing our website or using our services, you agree to these terms.

Services

LANCHARGE provides cloud infrastructure, DevOps, application deployment, server administration, hosting, and related services. The specific scope, deliverables, and fees for any engagement are governed by a separate written agreement or statement of work.

Your responsibilities

• Provide accurate, current, and complete information.
• Use the services lawfully and in line with our guidelines.
• Maintain the security of accounts and credentials under your control.

Intellectual property

Content on this website is owned by LANCHARGE. Ownership of deliverables, code, and infrastructure produced during an engagement is governed by the applicable agreement; absent other terms, your data and assets remain yours.

Service availability

Service availability may vary based on technical requirements and third-party providers. We are not liable for downtime, data loss, or failures caused by third-party platforms, networks, or events outside our reasonable control.

Disclaimers & limitation of liability

Services are provided on a commercially reasonable basis. To the maximum extent permitted by law, LANCHARGE is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amounts paid for the services giving rise to the claim, as set out in the applicable agreement.

Confidentiality

Each party will protect the other's confidential information and use it only to perform the engagement, consistent with any signed confidentiality or master services agreement.

Changes & termination

We may modify our services, pricing, or these policies when necessary; material changes will be reflected here with an updated date. Engagements may be terminated as set out in the applicable agreement.

Contact

Questions about these policies? Reach us at info@lancharge.com.